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Shipping & Returns
Shipping Policy
We offer standard shipping for $5.99 for all orders within the United States. All orders placed over $75 will receive free shipping. Once your order is processed, please allow 7-10 business days for your package to arrive. We strive to ship your items as quickly as possible, and you will receive a confirmation email with tracking information once your order is dispatched. Please note that shipping times may vary depending on your location.
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns within 14 days of delivery. To initiate a return, please contact our customer support team with your order details at thesetshopp@gmail.com. Please ensure that the item is unused, in its original packaging, and in the same condition as when you received it. We cannot accept returns for worn or used merchandise.
Please note that certain items, such as sale items or gift cards, are not eligible for return. Additionally, customers are responsible for return shipping costs, unless the item received was damaged or incorrect. Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued in the original form of payment.
For any further questions or assistance regarding shipping or returns, please don't hesitate to reach out to our customer support team at thesetshopp@gmail.com. We are here to help you have a seamless shopping experience.
Lost or Stolen Packages
Please note that once your order has been shipped and left our warehouse, we are not responsible for any lost or stolen packages. We highly recommend selecting a secure delivery location or providing a shipping address where someone will be available to receive the package. In the unfortunate event that your package goes missing, please reach out to the shipping carrier directly to initiate a claim. We will gladly assist you in providing any necessary information or documentation to support your claim. You can reach our customer support team at thesetshopp@gmail.com.